Esportes Gaming Brasil secured three recognitions at the ClienteSA Awards 2026, held during the ClienteSA X-Summit in Brazil. The group earned Gold and Silver category awards alongside an individual honor for its customer experience director.
Category Awards and Operational Recognition
The organization received Gold in the Customer Success category for its case study on responsible gaming and intelligent monitoring. A Silver award followed in the Customer Service Operations category, recognizing the operational transition documented in the "From Startup to Maturity" case study. Esportes Gaming Brasil operates the Esportes da Sorte, Onabet and Lottu brands under a single license issued by the Brazilian Ministry of Finance.Leadership Honors and Industry Panel
Maria Neves, Director of Customer Experience, Customer Support and Reputation Channels, was named Personality of the Year for her contributions to customer experience management in the region. During the summit, she moderated a panel on responsible gaming alongside Carol Luna, Head of Compliance, and Ricardo Magri, co-founder of the Brazilian Support Company for Compulsive Gambling. The session addressed regulatory developments in the local betting market and expanded operator responsibilities regarding consumer protection.The company highlighted several player protection measures, including trained specialist teams for vulnerability identification, self-exclusion tools, platform usage limits and referral pathways to external support networks. Maria Neves stated that the recognition reflects a commitment to placing the customer at the center of operational decisions and continuous team development.
The group continues to invest in player wellbeing technologies and domestic employment while maintaining full regulatory compliance.